RETURN & REPLACEMENT POLICY | Sheopals
RETURN & REPLACEMENT POLICY
TERMS AND CONDITIONS
- All returned items must be accompanied by a copy of the original invoice.
- Each item can only be replaced once.
- Shipping costs and COD convenience fee will not be refunded.
- All gifts or promotional items received with your purchase must be returned with your order.
- We will not replace opened or used products. In the case of an extreme scenario please email or call our customer service team.
- If the return complies with our return and replacement policy, you will be eligible to replace the product for a product of the same or lesser value. We will not refund the difference. In the case that the items exceed the original value, you will be required to pay the difference.
- Please note: Although we have tried to accurately show the actual color of the products, there may be a slight variation based on the operating system you are using.
- Our refunds can take up to 7 to 10 working days basis your bank/payment method working.
Which are the items that cannot be returned/replaced?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
- The serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If the request is initiated after 7 business days of order delivery
- Free product provided by the brand
- Single product from combo or kits
Refunds for return of orders
Refunds are processed in a maximum of 15 days from the date on which the order return is approved by our team. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. In the case of Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favor of the “Billing Name” used while placing the order or an NEFT transfer will be attempted or a UPI Transfer will be attempted. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by e-wallet, credit should be available within 24 hours.